At ShanDong MaMa, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website or dine at our restaurant. By using our services, you consent to the collection and use of your information in accordance with this policy.

1. Information We Collect

We collect information from you in several ways when you interact with our services, including when you visit our website, place an order, or contact us. The types of personal information we may collect include:

• Personal Details: Name, email address, phone number, and delivery address (for online orders).

• Payment Information: Credit card or debit card details for payment processing.

• Website Usage Data: Information about your visit to our website, such as IP address, browser type, and pages visited. This helps us improve your experience on our site.

2. How We Use Your Information

We use the information we collect to provide and improve our services, including:

• Processing your orders and reservations.

• Responding to customer inquiries and feedback.

• Sending promotional materials, updates, or newsletters (if you opt-in).

• Analyzing website usage to improve content and functionality.

• Ensuring secure and smooth payment processing for online orders.

3. Sharing Your Information

We respect your privacy and will not share your personal information with third parties, except in the following cases:

• Service Providers: We may share your information with trusted third-party service providers (e.g., payment processors) to assist in providing services like payment processing and order fulfillment. These providers are obligated to keep your information confidential.

• Legal Compliance: We may disclose your personal information if required by law, such as in response to a subpoena or to protect our rights.

4. Data Security

We take reasonable steps to protect your personal information from unauthorized access, use, or disclosure. Our website uses secure payment gateways, and we store your payment information securely. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Cookies and Tracking Technologies

Our website may use cookies and other tracking technologies to enhance user experience. Cookies are small text files stored on your device that help us remember your preferences and analyze website traffic. You can choose to disable cookies in your browser settings, but this may affect your ability to use certain features of our website.

6. Your Rights

You have the right to access, update, or request the deletion of your personal information. If you would like to exercise any of these rights or have concerns about how we handle your data, please contact us using the contact information below.

7. Third-Party Links

Our website may contain links to third-party sites, such as partners or affiliates. Please note that this Privacy Policy applies only to ShanDong MaMa, and we are not responsible for the privacy practices of external sites.

8. Children’s Privacy

Our services are not intended for children under the age of 13, and we do not knowingly collect personal information from minors. If we become aware that we have collected personal information from a child, we will take steps to delete it.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, with the revised date noted at the top. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions, concerns, or requests regarding your personal data or this Privacy Policy, please contact us at:

• Phone: +61 3 9650 3818

• Address: 7/200 Bourke Street, Melbourne, VIC 3000, Australia